Booking Details

Customer Registration Form

Save time when checking in by completing your customer registration form at home.

Pet Registration Form

Please complete one form for each pet that you own.

Dropping off & Collecting

Our dropping off & collection times are:

8:00am – 9:30am

then

4:00pm – 5:30pm

This applies 7 days per week, except for Christmas Day, Boxing Day and New Years Day.

Your dog’s security is a priority and so the site is securely locked outside of drop off / collection times and access is prohibited to all.

Fees and Payments

Dog Boarding Rates

2023 rates apply to stays starting on/after 1st May

(2022 rates are shown brackets and apply until 30th April)

All boarding rates include 2 walks per day & playtimes

• Single occupancy bookings – £24 per day (£22)

• 2 dogs sharing – £20 per dog per day (£18)

• 3 or more dogs sharing – £16.50 per dog per day (£15)

• Dogs requiring individual walks – £4.50 per day for 3 walks.

  • Only applies for dogs that must be walked outside of regular walk times due to aggressive behaviour.

• Minimum charge (for an overnight stay) – £27

• Day Care (No overnight stay) –

  • £15 per dog for one visit in a week

  • £12.50 per dog per day for 2 visits in a week

  • £10 per dog per day for 3 visits in a week

Cat Boarding Rates

• Single occupancy bookings – £13 per day (£12)

• 2 Cats Sharing – £10 per cat per day (£10)

Deposits

All first-time bookings require a non-refundable deposit of £30 to be made on the bookings.

All above prices include VAT.

We reserve the right to revise our prices when necessary.

Cheque payments should be made to Deansford Kennels Ltd

Collection Day Charges

We do not charge for the collection day except for bookings where drop off was made in the morning (before 9:30 am) and collection is made during afternoon opening hours (after 4:00 pm). In this event, you will be charged for a full day.

Drop off AM – Collect AM : No collection day charge

Drop off PM – Collect PM : No collection day charge

Drop off PM – Collect AM : No collection day charge

Drop off AM – Collect PM : Collection day fee applies

If it becomes impossible to collect your animal by the agreed date or time, we ask that you can give us a telephone call as soon as possible so that arrangements can be made.

Abandoned Animals

In the event of an animal not being collected and boarding fees not being paid, we will seek to re-home the animal concerned, after giving 14 days notice to the owner or their representative at their last known address.

A re-homing fee of £100 will be added to any outstanding bills, which we shall purse via debt collection agency should payment not be forthcoming.

We shall also work with Animal Welfare authorities to investigate reasons for abandonment.

Belongings

Everything your pet requires for his/her stay at Deansford is provided, including a plentiful supply of toys. If you want to bring toys, please do not bring anything precious or anything you would not want to lose.

We supply each pet with its own basket but ask that you bring him/her something from home, whether it be bedding or an old blanket so that they have some familiar comforts around them.

Occasionally during the settling-in process, a dog may be destructive, so may we suggest that an old blanket is put in with his/her normal bedding a few days before their stay and bring that along instead of running the risk of spoiling their normal bed. We do of course keep spare bedding in case it is needed.

Peak Periods

Our peak periods are half term holidays, Bank Holidays, Easter, Summer through from July and August & Christmas/New Year.

During these times we are always oversubscribed and therefore we require two weeks notice of a change to the booking period or the charges for the original booking will be owed.

Outside of our peak periods, we are happy to negotiate discounts for long stay occupancy or regular visits. Any discounts negotiated are subject to fees being paid in accordance with our normal payment terms.

The welfare of your Pet(s) is paramount to our business, so we would ask you to take time to read the following Terms and Conditions related to health and wellbeing. You will be requested to sign as read prior to boarding your pets with us.

Inoculations/ Vaccinations

All dogs must be fully inoculated against Distemper, Hepatitis, Parvovirus, Para Influenza and Leptospirosis and canine infectious bronchitis (Kennel Cough) and must have had a booster injection within the previous twelve months.

The Kennel cough vaccinations must have been carried out at least two weeks prior to your dog arriving at the kennels.

Please bring your latest inoculation certificates with you on each visit, we regret that without them we will be unable to accept your animals.

All pets coming to the kennels should be free from internal or external parasites (fleas, worms etc.). Should any pet on arrival require treatment for these conditions, this will be done without prior consent from the owner and then a charge may be made for this.

If regular injections or applications are required to maintain continuity, we’ll be happy to carry out your instructions at no extra charge.